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Talman Support Requests BETA |
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The Support Requests page is currently in Beta.
Depending on your login privileges you will see your currently oustanding Talman Support Requests.
Talman Support staff will advise whether your login has been granted privileges to see your SRs.
Please note that the listing is in Beta, and is for VIEWING ONLY at this stage.
Any Cases (ie SRs) added here or changes made to Cases will NOT be saved.
To submit a Support Request you should use this link instead.
As such, the Cases are all marked as having a condition of 'CLOSED' - this does not mean the SR has been completed however.
The SR status is available on the right hand side of the list.
Estimated Due date
Where available the Estimate Due date is displayed for the SR. This date is the date that the program modifications will be complete and ready for installation on your server. Additional time may be required to liaise with IT managers and staff to install the update on your system.
Known Issues
There are some known issues with the page:
1. The date format is currently in mm/dd/yyyy format - this will be changed to dd/mm/yyyy in a future version
2. The Estimated Release date is not displayed in this version
3. Although the New Case button is displayed, it will NOT save (as per details above)
To submit a Support Request you should use this link instead.
Please contact support@talman.com.au if you have any queries about your account.
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